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Despite numerous deals for Amazon Prime members and several sales events throughout the quarter, Whole Foods continued to experience a decline in foot traffic at grocery stores nationwide. Amazon physical store sales (including Whole Foods) were down 8% YoY in Q4 2020 as COVID-19 continues to impact consumer shopping behaviors. In this InMarket InSights Report Card, we’ve

Historically, Q4’s holiday season brings retailers an incredible influx of sales as consumers shop for gifts and gatherings in droves. In 2020, because of COVID-19’s impact on consumer shopping behavior, Q4 shopping predictions were a wild card. In an effort to cater to consumers mindful of their health, retailers worked to minimize store crowds by

Q4 2020 Drug Store Loyalty Report How Drug Stores’ Curbside & Drive-thru Offerings Minimized Contact & Optimized Consumer Loyalty For health-conscious shoppers, social distancing and limiting contact with others has been a central concern. As demand for accessing prescriptions safely continues to rise, many drug stores and pharmacies have either began offering or heavily emphasizing

Amid government restrictions and stay at home orders, COVID-19 has transformed traditional retail shopping experiences by forcing brands to integrate more multi-channel strategies into their plans. In this report, you’ll find the Q3 2020 Retail Consumer Loyalty leaders and laggards to see who adapted best to changing consumer behaviors. For the second quarter in a

Due to COVID-19, retailers are facing a cycle of closures, openings, and closures again, changes to consumer behavior, and a loss of share to digital retailers. Additionally, 25% of America’s malls are expected to disappear within the next three to five years, and as many as 25,000 stores could shutter in 2020 due to the